INTEGRATIONS / SHOPIFY

One store. Two assistants.
Every answer grounded.

Connect a Shopify store once, then let FLOW and Workspace Copilot use the same controlled read-only tools.

Checking gateway…

STORE CONNECTION

Your Shopify stores

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Credentials stay in the SYNVIO gateway. They are never sent to FLOW, the browser or the Copilot prompt.

READ-ONLY TOOLS

What assistants can use

CatalogProduct names, descriptions, variants and prices InventoryAvailability and inventory as checked in Shopify OrdersFind an order after the customer provides a number FulfillmentShipment status and tracking information

Write actions are disabled.Refunds, cancellations, address changes and product edits require a future separately approved capability.

SAFE ROUTING

Who can use it

F

FLOW botsShort mobile-friendly answers with missing-information prompts

READY

W

Workspace CopilotEmployee-only lookups, drafts and source timestamps

READY

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Organization accessEvery request is checked against the organization and connection

ENFORCED

SHOPIFY PLAYBOOK

Make the assistant predictable

This is injected as policy, not as a source of store facts. Store facts always come from Shopify.

Draft

OBSERVABILITY

Gateway health

API—

Webhook intake—

Data modeRead-only

Last check—

Webhook events are authenticated, deduplicated and queued without storing message or customer payloads in the event log.